Due to COVID-19, the ongoing health and containment emergency measures may cause service delays at logistic couriers until further notice. Thank you for your understanding and support.
- We ship to most counties worldwide. Just buy and enjoy our service, we ship it to your door.
- Total delivery time includes processing time and shipping time, tracking number will be provided after a few days. We declare your package at a lower price to help you avoid importing customs tax.
- The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
- We only ship on working days, the orders you place on the weekend, we will send it out on Monday.
POST REGISTERED AIR MAIL
(1). for USA, Canada, Australia customers, it takes about 10 to 15 working days.
(2). For United Kingdom, France, Germany, Italy, Spain, and most other west European countries, it may take 12 to 18 working days.
(3). For South America, east European countries, east-south Asia, it may take 15 to 30 working days.
(4). For other countries, it may take 20 to 30 working days.
EXPRESS EXPEDITED SHIPPING
We provide extra expedited shipping for those who want to get the order promptly, 7-15 working days to your door worldwide.
There are different ways of Express in different countries and regions:
- Express For Malaysia: DHL & SF Express (7-12 days)
- Express For North America: DHL (10-15 days)
- Express For Europe: EU Priority (no customs VAT fees, 10-15 days)
- Express For Middle East: Aramex (10-15 days)
- Express For Others: DHL/FedEx (10-15 days)
- Express For Japan: Sagawa-SGX (7-12 days)
SHIPPING PROCESSING TIMELINE:
Express by DHL(Malaysia, Americas, Southeast Asia, etc.):
Place Order > Transaction Security Review (24 hours) > Package process (It takes 1-2 days) > Package Pick UP (By DHL agent, only DHL shipment label available) > Transport to Hong Kong (It takes 2-3 days) > Picked by DHL HongKong (Tracking number updating) > Ship to Destination (It takes 3-7 days) > Arrival
Express by Aramex(Middle-East):
Place Order > Transaction Security Review (24 hours) > Package process (It takes 1-2 days) > Package Pick UP (By Aramex agent, no tracking number yet) > Transport to Aramex (It takes 1-2 days, Tracking number available) > Ship to Destination (It takes 4-8 days) > Arrival
Express by Sagawa-SGX(Japan):
Place Order > Transaction Security Review (24 hours) > Package process (It takes 1-2 days) > Package Pick UP (By SGX agent, with tracking number) > Transport to Hong Kong (It takes 1-2 days, tracking number updating) > Ship to Destination (It takes 4-6 days) > Arrival
Q: How much does the shipping cost?
R: The shipping cost is base on the item’s weight and destination.
Add to cart > Enter your destination to get a shipping estimate.
Q: Do I need to pay customs tax?
R: As customs rules in various countries can frequently change, this can cause delays, and at times additional charges imposed by the receiving country. While we take all reasonable steps to comply with general world shipping standards, Giztop may not know the details of additional customs taxes or duties, or if any specific item was prohibited or confiscated by the receiving country. It is recommended that you investigate the relevant local laws in your country. We declare the package at a lower price to help you avoid importing customs tax.
Q: When can I get the tracking number?
R: We understand your feeling about waiting for the package, we always try our best to provide prompt shipping to each order. Normally, we will ship orders 48 hours after you finished payment. The shipping company will return the tracking number to us in 2-3 days after collecting the package and deal with the package. So we will update the tracking number for you in 5 days. sometimes, the order status is processing, but in fact, the package is on the way, just a little delay on shipping status updating. Please wait for a few days patiently. You also can contact us if you have any questions.
Q: Why does my order’s processing time take so long?
R: When we receive a new order, our payment security team needs some time to review these transactions because of the large number of smartphone orders. After the review is completed, our logistics team can start processing the order and package it for delivery. So, our order processing time is about 1-3 days
Q: Why the tracking number updating is so slow?
R: Our warehouses are in China, Hong Kong, and Europe (only a few products), Our shipping process is much more complicated than your local online shopping, and it will take longer. When your package is delivered to the logistics company, the transportation has just begun. Your package departs from our company’s warehouse to your hands and needs to go through China Customs, Hong Kong Customs, and destination customs. Each customs may inspect the package, and various customs procedures will delay the delivery of the package. During the period from the Chinese warehouse to the Hong Kong airport, the logistics take about 2-3 days. This is why your package cannot show that it has arrived at the website of express companies such as DHL. However, the package logistics information can be queried on the website we provide Arrived. Therefore, please rest assured that we will be responsible for the safe delivery of your package to your hands. Please wait patiently.
Q: Do you ship orders on weekends?
R: I’m sorry, our shipping team doesn’t work on weekends, your order place on weekend will be processed from Monday.
Q: Can you ship items to my country? How much does the shipping cost?
R: We can ship to most countries worldwide. The total shipping cost is base on the package weight and your destination, please add items to the cart, and then enter your destination to get a shipping cost estimate.
There is no shipping option to some countries because of the COVID-19 pandemic.
SHIPPING COUNTRIES & REGIONS
|New Zealand||United Arab Emirates|
|United States(APO, PO Box not included)|